Due to the Department of Transportation (DOT)’s work to implement Select Bus Service (SBS) along Woodhaven Boulevard and Cross Bay Boulevard, the agency has banned a left turn from Woodhaven Boulevard to Union Turnpike.
The Q23 bus, which used to make that turn, now has to reverse its route. The bus, whose route ends at the Forest View Crescents Apartments complex, will now go straight down 71st Avenue rather than turning right onto Metropolitan Avenue.
The bus then turns right onto Union Turnpike, right on Woodhaven Boulevard and loops back onto Metropolitan Avenue in a clockwise direction.
In a June meeting, New York City Transit also recommended relocating the Q23 bus stops along Metropolitan Avenue to the opposite side of the street, which they believed would minimize impact to customers.
The MTA approved those changes, and implemented them on September 3. However, some customers were not aware of the changes.
“It’s horrible,” said Michelle Gilliard as she got off the bus at the 71st Avenue and Metropolitan Avenue stop. “They don’t tell you.”
Gillard was especially angry that her bus driver didn’t know the new route.
“Give us the connecting bus to get to where we got to go,” she said. “Just don’t say the route changed and your drivers don’t know what is going on. That’s not fair to us, especially if you’re going to take our money.”
Jacob Ramsey, who works at the T-Mobile store at the corner, said he used to take the Q23 bus from the F train. He said the change wouldn’t affect his daily route, but might impact longtime riders.
“It might affect people in not knowing where it is,” he said. “If they’re so used to it there for a long time, and then all of a sudden it’s somewhere else, they get confused.
“They wouldn’t be able to get across the street by the time it got here and left,” he added.
The temporary Q23 stop at Metropolitan Avenue and 71st Avenue is currently at the curb cut next to a TD Bank. A DOT spokesperson said that stop was originally denied by the department because it had multiple driveways adjacent to the stop.
DOT is now working with the MTA to make sure passengers have the correct information, the spokesperson said.
Ramsey said that particular stop can be challenging because it impacts traffic.
“Whenever they stop here, it holds up traffic if there’s a car,” he said.
An MTA spokesperson said the new Q23 stop will be on 71st Avenue on the “far side” of Metropolitan Avenue.